Commercial support for Casdoor
Casdoor is free and open source under Apache-2.0, and every feature, including enterprise SSO, SCIM, MFA and Casbin authorization, is in the open-source edition. Commercial support is a service, not a feature gate.
Casbin offers annual support contracts for self-hosted Casdoor and for Casdoor Cloud. They are for teams that need a support line, documents for a procurement or security review, or help with a migration or a high-availability rollout.
What a contract covers
| Area | What you get |
|---|---|
| Response times | 8x5 support with a one-business-day first response. Production-down incidents get a four-business-hour response, and extended hours or a named engineer can be added to the contract. |
| Security and procurement | Security questionnaire, an SBOM generated from the release build, the vulnerability handling and disclosure process, NDA, DPA and the vendor forms your procurement team needs. |
| High availability and upgrades | Review of clustering and session design, rolling upgrades, backup and restore drills, and a plan for upgrading without downtime. |
| Migration | Moving from Keycloak, Auth0, Okta, Azure AD B2C or a custom IAM: user and password-hash migration, parallel running and a cutover plan. |
| LTS and backports | A designated release line for your deployment, with security fixes backported and advance notice of breaking changes. |
| Contract and billing | Annual contract, invoice or purchase order, named contacts on both sides, and renewal planning. |
How it works
- Email support@casbin.com with your deployment model, number of users and applications, compliance requirements and timeline.
- You get a written proposal with scope, response times and price, usually within two business days.
- Onboarding starts with a call to agree on named contacts, a private support channel and a review of your deployment.
For managed hosting, Casdoor Cloud offers self-serve plans and an enterprise option with an uptime SLA; see pricing and enterprise support.